Once you are connected

Making the most of an introduction.

Someone has agreed to hear from you about your question. They are giving their time freely, often alongside research, teaching, fieldwork, curation, recording, or other commitments.

You do not need perfect terminology or a formal background. A clear question and useful context are enough.

Use the name provided

Use the name and title shown in the introduction. Once they reply, follow the way they sign their own message.

Not everyone in the network is a doctor or professor, so there is no need to guess a title.

Keep your first message focused

Briefly say who you are, restate your question, and explain what kind of help would be useful.

One clear question is easier to answer than several different requests at once.

Include useful context

Share the information that may help them understand the question. For an identification, include the public iNaturalist observation link, where and when the animal was found, its approximate size, its habitat, and clear photographs.

For research, study, careers, volunteering, or fieldwork, explain what you are currently doing and what decision or next step you need help with.

Respect the help they can offer

The person may answer your question, recommend a resource, suggest another contact, or explain that they cannot help further. An introduction opens a conversation. It does not create an obligation to provide continuing identification work, supervision, consultancy, collaboration, or repeated advice.

Ask before sending very large files or large numbers of photographs. Do not share their contact details or add them to a mailing list without permission.

Allow time for a reply

Please allow at least ten working days.

There is no need to send repeated reminders. If you have not heard back after ten working days, contact the Ommatidium Project. We can follow up gently or look for another suitable person.

Close the loop

Please acknowledge the person’s reply, even when the answer is brief or they direct you elsewhere.

You can also update the Ommatidium Project through your private request page. Knowing what happened helps us improve future introductions.

Allow ten working daysPlease allow at least ten working days. There is no need to send repeated reminders. If you have not heard back after that, and we can follow up gently or look for another suitable person.

An example first message

Hello Dr Patel,
Thank you for being open to my question. I am a student in Cardiff and I am trying to identify a small insect that I found on an indoor plant on 14 July.
I have created an iNaturalist observation with the photographs, location, and other details:
[Paste the public observation link]
I would be grateful for any guidance on the family or group it may belong to. I understand that the photographs may not be enough for an identification.
Thank you for your time,
Sam